FAQ

Issuing uniforms should be done as part of the crew member’s onboarding process. The individuals identified in your Regional Standards have the authority to order uniform items for your business location. The Location/Branch Manager is responsible for ensuring that all crew wear the correct uniform. The Regional Standards can be found in SharePoint, Source (CanaDream), and the online portal - thluniforms.com.

If the uniform items are in stock in your country, delivery is approximately 2-7 days depending on your location. If the stock is not available and needs to be manufactured, delivery is approximately 6 weeks (1 and a half months). To find out if an item is in stock, please contact the Uniform Procurer for your region.

Below is the recommended process on how to order a new crew member’s uniform.

• The HR Admin should provide the new crew member with uniform sizing charts and the order form. These documents can be included along with the payroll paperwork for the crew to complete.
• The new crew member should measure themselves using the sizing chart to determine the correct uniform size. 
• Once the form is filled out and returned to the HR Admin, the order can be submitted through the online portal.
• If there are quality used / pre-loved uniform items, these should be issued in the first instance, especially if the crew member is on a fixed-term or casual agreement.
• If a new uniform must be ordered, use your country's Regional Standard and the relevant sizing chart to check for allocation of items and email the nominated person in your business unit (see Uniform Procurers in the Regional Standards).

This process might not be the same for every region. Please talk to your Human Resource department in your applicable region if you have any questions. Please note that once ‘Day Force’ has been introduced to all regions this process of onboarding new crew members will change.

The numbers of uniforms in your Regional Uniform Standard are the maximum number of uniform items a crew member can receive. You may receive less than the amount stated on the Regional Uniform Standard due to stock levels. 

You may notice that each department of thl have different number of uniform garments! Some may have more than others, this is because other roles require different gear e.g., a crew member from the contact centre do not require a hi viz jacket. More information can be found in the Regional Standards which are located in the online Portal. Alternatively chat to your Manager, Supervisor, or the Uniform Procurer for your region.

We have allocated the number of uniform pieces needed for each role. There is no need to have more than the amount given. If you damage or lose a uniform piece you may request to order a new one. Please talk to your manager or supervisor first.

Refer to the sizing chart to see if another size would better suit your needs. We do recommend sizing up for comfortability and ease of movement. Sizing charts are located on the online Portal. See your manager or supervisor to discuss possible options if you are unable to find an appropriate size. 

Ordered the wrong size? No worries! Please get in contact with your manager or supervisor to get it exchanged. This can be done through your regions Uniform Procurer. Please be aware that this may take a couple of days to exchange depending on stock levels. If you aren’t sure of the size you need, please talk to your Uniform Procurer they will have a sizing chart you can refer to.

If your uniform is damaged or unwearable, please talk to your manager or supervisor who will then contact the Uniform Procurer for your business unit (See your Regional Uniform Standard) to order you a new uniform piece. Please be aware that your uniform may take some time to arrive to your branch.

We want to keep our stock as up to date as possible. When a crew member leaves thl they need to return their uniform. If the uniform can be reused it needs to be added back into stock. To do this the Uniform Procurer will need to inform our supplier via the Contact Us page on the website.

We will have quarterly meetings with our supplier so they understand our peak season requirements and can ensure they have the stock to meet our needs.  If items are getting low and you believe that they will not meet requirements, please contact the Uniform Procurer who will pass the information onto our supplier.

Yes! When developing this uniform, we had three elements in mind which are sustainable materials, ethical manufacturing, and durability.  We prioritised 100% organic cotton and wool. Although we wanted to stay clear of synthetic materials for our uniforms, we realised that synthetics have added benefits such as water proofness and durability which is key for our back of house areas. Please see below each uniform piece and what fabric it is made of. Further information is available on our Garment Care page.

We are a family of businesses more vertically integrated, globally connected, and ambitious than anyone else in RV industry. Each region has its own colour, drawn from its brand heritage and the market it runs within. The thl Global colours are those of the Torus.

No unfortunately! Your region's colour has strong representation of your business unit's heritage. We want you to represent your region with pride. If you need any further information, please contact your Uniform Procurer, or email us via thluniforms@thlonline.com.

If there is an issue with the online ordering platform, please inform the Uniform Procurer or the Global Uniform Group who will try rectifying the issue.

It depends on a few factors, but typically we expect most items to last approximately 1.5-2 years.  Uniform items will be replaced on an ‘as required' basis, so see your manager or supervisor if you think you need replacement pieces. Your manager or supervisor will then contact the Uniform Procurer for your region.

The sizing charts are located on the online Portal, alternatively, talk to your manager who will have access to the charts. It is important that crew measure themselves to get an accurate size for comfortability and ease of movement!

How to measure:

• Women's Chest - Measure the fullest part of your bust, keeping the tape even and level to the floor.
  
• Men's Chest - Measure just under the arms and across the shoulder blades, holding the tape firm and level. If your chest falls between sizes, order the next size up.
  
• Waist - The circumference of your natural waistline, or where you prefer your waistband to sit. 
  
• Women's Hips - The widest circumference of your hips.

You can find SOPs for uniforms in the online Portal under the Information tab. The SOPs on the Portal are as follows.

• Ordering uniforms through the Portal
• Finance Processes
• Reuse & Recycling Uniforms
• On boarding crew
• Off boarding crew

Uniforms must not be customized! If any of the core uniform pieces do not fit appropriately and prohibit the crew member from completing their duties effectively, the crew member should raise this with their manager so a practical, individual solution can be identified. Minor alterations or substitutions (in the case of pants / trousers only) may be made to the uniform pieces if authorised by a manager.

We know that our crew care about what they wear at work, and we want people to be proud of their uniform. Wearing a uniform at work is mandatory for majority of roles in the business, so it is a requirement.  We are keen to understand any issues or barriers to wearing the uniform, however, please give specific and detailed information to your regions Uniform Procurer (see your Regional Standard), to be discussed at a bi-annual meeting with the Global Uniform Steering Committee and supplier. 

We have provided care instructions for each item, along with the sustainability story for our global uniform.  To find out more, visit our Garment Care page or via the QR code printed on the inside of your uniform garments. 

In the first instance, you should see your manager or supervisor, if they are unsure the next step is to see your region’s Uniform Procurer or email us via thluniforms@thlonline.com. We have a project team and Steering Committee supporting them, so we will be able to answer any questions you have.

No, these are not mandatory to wear every day unless representing the company in front of customers, suppliers, or industry. Office crew need to have a smart standard of dress. Please refer to your Regional Uniform Standard which can be found through the online portal, SharePoint or Source. 

• https://thluniforms.com/pages/policies
• Policies - Home (sharepoint.com)
• https://canadream.sharepoint.com/:f:/r/sites/CDSource/People%20%20Culture/Uniforms?csf=1&web=1&e=O2Vmtl

We do not want any crew wearing the old-style uniform to work. Crew will need to talk to their manager or supervisor to discuss what items can be worn if your uniform is damaged or dirty.

Please refer to your Regional Uniform Standards which specify what your regions expectations are for customer-facing crew. Please follow the links below to check out the uniform standards for your region. 

• https://thluniforms.com/pages/policies
• Policies - Home (sharepoint.com)

Great! We rely on your feedback so we can continue to improve our global uniform. In the first instance, please provide your feedback to your region’s Uniform Procurer and they will collate and present in our biannual meeting with the Global Uniform Steering Committee and supplier.  

Branded garments provided at thl events such as the Leadership conference are considered the property of crew. Crew must use their good judgement about when it is appropriate to wear these items i.e. not if everyone else is wearing the new uniform. It is always best to check with your manager if you’re in doubt.

Yes. thl uniform is the property of thl, so the departing crew member is required to return all uniform items. Please return this to your manager or supervisor who will ensure that is it in good condition to send to the region’s Uniform Procurer to add back into stock.

Absolutely! thl aim to maximise the reuse of pre-loved uniforms. When departing employees return their uniforms, Managers or Supervisors inspect them. If the uniform is in good condition, it’s added back to stock by the region’s Uniform Procurer for new crew members. However, if it’s not in good shape, it’s sent to our recycling partner. The image below shows the waste hierarchy, it ranks waste management options from most preferred to least preferred.

Ideally the Branch Manager or the Uniform Procurer for your business unit, but really any crew member can make that decision by inspecting the garment for faults. Please access the Reuse and Recycling Uniforms SOP for further information. From a sustainability / circular economy perspective, reuse is always preferable to recycling.

Once you have received your new uniform please return any old uniform pieces for disposals through our recycling partners in each region. 

thl is committed to becoming a future-fit, sustainable business. Among the 23 science-based sustainability goals we aim for, goal 07 is ‘Operational waste is eliminated’ and goal 19 is ‘Products can be repurposed’. 

Every year across the world we produce 92 million tonnes of textile waste. At thl we want to contribute to a circular economy (design out waste and pollution). This means we take responsibility for our uniforms at every point in the value chain, from design to ethical production, proper use, reuse, and ensure recycling at end of life. To do this are partnering with textile recyclers in every region who will repurpose old uniforms into new products and materials such as insulation. 

Returned uniform items must be checked for quality. If the items have any of the following, they must be recycled: 

1. Piling or snags. 
2. Stains, marks, or excessive fading. 
3. Rips or holes. 
4. Odour.

Please refer to ‘Reuse and Recycling Uniforms’ SOP. You can locate this via the online portal, SharePoint, or Source (CanaDream).